ALL ORDERS ARE PROCESSED WITHIN 2 TO 10 BUSINESS DAYS (EXCLUDING
WEEKENDS AND HOLIDAYS) OF RECEIVING YOUR ORDER CONFIRMATION EMAIL.
PLEASE BE SURE TO CHECK YOUR JUNK/SPAM FOLDERS IF YOU ARE MISSING YOUR
ORDER CONFIRMATION EMAIL.
ALL RIFLES AND BARRELS HAVE SIGNIFICANT LEAD TIMES AND WILL NOT SHIP WITHIN 2 TO 10 BUSINESS DAYS. CURRENTLY WE ARE ESTIMATING UP TO 20 WEEKS LEAD TIME ON RIFLES AND BARRELS. THIS IS AN ESTIMATE AND DOES NOT MEAN A GUARANTEE OF 20 WEEKS. PLEASE DO NOT ASK FOR STATUS UPDATES PRIOR TO 23 WEEKS AS THIS TAKES AWAY FROM OUR PRODUCTIVITY, AND ADDS DELAYS TO ALL ORDERS.
A CONFIRMATION EMAIL WILL BE SENT FOR ANY ORDER PLACED THAT IS BEING SHIPPED CONTAINING TRACKING NUMBERS. THESE TRACKING NUMBERS WILL NOT PROVIDE ANY INFORMATION UNTIL THE PACKAGE/S ARE SCANNED BY THE CARRIER.
IN THE EVENT SOME ITEMS (EXCLUDING RIFLES) ON AN ORDER ARE BACK ORDERED, WE WILL NOT SPLIT THE ORDER INTO MULTIPLE SHIPMENTS. WE WILL HOLD THE ITEMS ON THE SHIPMENT UNTIL ALL ITEMS ARE READY TO SHIP. IN THE EVENT YOU WOULD PREFER SPLITTING AN EXISTING ORDER PLEASE CONTACT US. WE CAN CREATE ANOTHER SHIPMENT HOWEVER THERE WILL BE ADDITIONAL SHIPPING CHARGES. RIFLES ARE SHIPPED ON A UNIQUE UPS ACCOUNT. WE DO ALLOW ONE PACKAGE OF BULLETS AND ONE SIGHT KIT OR SCOPE MOUNT TO SHIP IN THE SAME PACKAGE. IF YOUR ORDER CONTAINS ONE RIFLE, ONE PACKAGE OF BULLETS AND ONE SIGHT KIT OR SCOPE MOUNT, IT WILL SHIP TOGETHER UNDER THE RIFLE LEAD TIME.
SEPARATE ORDERS MUST BE PLACED TO CREATE MULTIPLE SHIPMENTS TO AVOID DELAYS DUE TO BACK ORDERED ITEMS.
WHEN YOUR ORDER SHIPS WE WILL SEND A NOTIFICATION. IT CAN TAKE SEVERAL HOURS BEFORE TRACKING INFORMATION BECOMES AVAILABLE.
PAY LATER OPTION
WE HAVE THIS OPTION OPEN TO ALLOW CUSTOMERS TO PLACE RIFLE ORDERS ONLY. THIS GIVES CUSTOMERS A PLACE IN LINE FOR OUR FIRST COME - FIRST SERVED BACKORDER SYSTEM. WHEN YOUR ORDER IS COMPLETED, WE WILL ATTEMPT TO CONTACT YOU VIA THE PHONE & EMAIL PROVIDED ON YOUR SALES ORDER. IF WE CANNOT REACH YOU WITHIN 15 DAYS, WE WILL CANCEL THE RIFLE ORDER AND USE IT TO FILL ORDERS. IF WE CONTACT YOU AND IT IS NOT PICKED UP OR SHIPPED WITHIN 15 DAYS OF AN AGREED DATE, WE WILL CANCEL THE ORDER AND USE IT TO FILL ORDERS. IF YOU HAVE A PAY LATER RIFLE ORDER PLACED AND NO LONGER NEED IT, PLEASE INFORM US AND WE CAN CANCEL IT.
CREDIT CARD PAYMENTS
CREDIT CARDS ARE PROCESSED ON THE EVENING OF PLACING YOUR ORDER. WE DO NOT REQUIRE ANY ORDER BE PAID VIA A CREDIT CARD. WE OFFER A PAY BY CHECK OR CASH OPTION. ORDERS WILL NOT SHIP UNTIL PAYMENT IS COMPLETE. IF YOUR ORDER HAS NOT BEEN PAID YOU WILL BE NOTIFIED WHEN YOUR ORDER IS COMPLETE. PLEASE SEE DETAILS WHEN CHECKING OUT.
CANCELLING ORDERS PAID VIA CREDIT CARD WILL BE REFUNDED AT 3% LESS ORDER TOTAL
IN-STORE PICKUP
WE CURRENTLY OFFER PICK UP AT OUR SHOP @ 41B MILL RD BRENTWOOD NH. WHEN YOUR ORDER IS COMPLETE, WE WILL NOTIFY YOU VIA EMAIL USING THE EMAIL PROVIDED ON YOUR ORDER. PLEASE PLAN ON PICKING UP ORDERS DURING NORMAL BUSINESS HOURS, 7 AM TO 4 PM, MONDAY THROUGH FRIDAY. WE ARE NOT OPEN ON WEEKENDS.
SHIPPING RATES
WE OFFER UPS AND USPS SHIPPING ON CERTAIN ITEMS. RATES ARE DETERMINED THROUGH THE CARRIERS AT THE TIME THE ORDER IS PLACED. SHIPPING COSTS WILL BE SHOWN ON YOUR ORDER.
SHIPPING INSURANCE/SIGNATURE REQUIREMENTS
IT IS OUR POLICY THAT ALL RIFLES ARE SHIPPED WITH INSURANCE FOR THE FULL COST OF THE ITEM AND AN ADULT SIGNATURE WHEN DELIVERED. THE INSURANCE AND SIGNATURE REQUIREMENTS ARE AUTOMATICALLY ADDED WHEN PLACING AN ONLINE ORDER.
WE WILL ONLY REMOVE THESE REQUIREMENTS IF A WAIVER HAS BEEN SIGNED AND RETURNED. PLEASE CONTACT mark@woodmanarms.com IF A WAIVER IS NEEDED.
REFUNDS AND RETURNS
IF THERE IS A PROBLEM WITH YOUR ORDER OR YOU NEED TO RETURN ITEM/S PLEASE EMAIL mark@woodmanarms.com WITH YOUR NAME, ORDER NUMBER AND DETAILS.
RESTRICTIONS
Certain states may have restrictions that do not allow us to ship items to you. We must ship these items to an FFL. When placing an order, please use the FFL's address for shipping.
Prior to shipping, we must have a copy of the FFL which can be emailed to mark@woodmanarms.com.
NJ and OH requires and FFL to ship muzzleloading rifles.
MA requires an FFL to ship bullets.
IL and NY may have restrictions in certain cities to ship muzzleloading rifles.
States with restrictions are subject to change. If you place a muzzleloader order to be shipped, it may be required to ship to an FFL.